Job Openings >> Night Front Desk Clerk P/T
Night Front Desk Clerk P/T
Summary
Title:Night Front Desk Clerk P/T
ID:1010
Location:Silver Spring, MD
Description
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NIGHT FRONT DESK CLERK (ON-CALL)
SILVER SPRING, MARYLAND
 
NOTE: WE ARE ALWAYS LOOKING FOR "GOOD FOLKS" TO JOIN OUR TEAM ON A TEMPORARY OR INTERMITTENT BASIS (WEEKENDS AND EVENINGS). WHILE WE ARE NOT CURRENTLY HIRING FOR THIS POSITION, YOU ARE WELCOME TO APPLY AND YOU WILL BE CONTACTED WHEN WE HAVE OPENINGS. THANK YOU!

ABOUT US
Located just minutes from Washington, D.C., the Tommy Douglas Conference Center's (TDCC) 21st century training and education facility sits on over 45 acres of lush grounds, offering a peaceful and serene setting to inspire creativity and productive meetings. Our mission is to provide a unique learning environment for unions and like-minded progressive organizations to gather, learn and strategize, while optimizing collaboration and camaraderie. 

POSITION SUMMARY
Direct front-desk operations from midnight until 8:00 a.m. and logs and reconciles all charges from the previous day.

POSITION RESPONSIBILITIES
  • Receive and record guest payments.
  • Complete postings of all charges to guest folios.
  • Reconcile revenues with PMS revenue reports.
  • Perform all front-desk responsibilities between midnight and 8:00 a.m.
  • Prepare manager’s daily report for the General Manager’s review.
  • Process guest check-ins: confirm reservations, assign room and issue room keys.
  • Process all allowable types of payments.
  • Process all check-outs and resolve disputed charges.
  • Coordinate with housekeeping regarding ready rooms.
  • Answer all telephone calls promptly and courteously.
  • Follow established key control and guest security requirements.
  • Assist guests with safety deposit boxes.
  • Complete lost and found reports.
  • Manage daily shift bank.
  • Verify guests’ credit limit report.
  • Monitor room availability.
  • Prepare various daily activity reports including:
    • Arrivals and departures;
    • Revenue reports;
    • Food and beverage sales charge reports; and
    • Other income-producing department reports including closing report.
  • Coordinate guests’ requirements with other TDCC departments.
  • Perform other appropriate tasks assigned by the Front Office Manager.
  • Check-in and check-out guests using TDCC’s property management system.
  • Assist hotel guests with assistance as needed during their stay.
  • Compile, balance and review financial accounts on a daily basis.
MINIMUM QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES
  • Associate’s Degree in Hospitality or Business.
  • 1 year of experience as night auditor in lodging operation.
  • Perform required role during emergency situations.
The ATU Training and Education Center (ATU-TEC)/Tommy Douglas Conference Center (TDCC) is an equal opportunity employer that makes decisions without regard to an applicant's race, color, religion, ancestry or national origin, sex, age, marital status, disability status, veteran status, genetic status, family responsibilities, sexual orientation, gender identity, or any other status protected by applicable law. In the event that you need a reasonable accommodation in the application or hiring process, please notify the person distributing or accepting this application.
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