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Front Desk Clerk
Summary
Title:Front Desk Clerk
ID:1023
Location:Silver Spring, MD
Description
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FRONT DESK CLERK
SILVER SPRING, MARYLAND
 
ABOUT US
Located just minutes from Washington, D.C., the Tommy Douglas Conference Center's (TDCC) 21st century training and education facility sits on over 45 acres of lush grounds, offering a peaceful and serene setting to inspire creativity and productive meetings. Our mission is to provide a unique learning environment for unions and like-minded progressive organizations to gather, learn and strategize, while optimizing collaboration and camaraderie. 

POSITION SUMMARY
Represent the first point of contact with guests and handles all stages of a guest's stay. Register/book guests in and out of their rooms, while accommodating any other special requests.

POSITION RESPONSIBILITIES
  • Receive and record guest’ payments.
  • Complete postings of all charges to guest folios.
  • Reconcile revenues with performance management system (PMS) revenue reports.
  • Prepare manager’s daily report for the General Manager’s review.
  • Process guest check-ins: confirm reservations, assign room and issue room keys.
  • Process all allowable types of payments.
  • Process all check-outs and resolve disputed charges.
  • Coordinate with housekeeping regarding ready rooms.
  • Answer all telephone calls promptly and courteously.
  • Follow established key control and guest security requirements.
  • Assist guests with safety deposit boxes.
  • Complete lost and found reports.
  • Manage daily shift bank.
  • Verify guests’ credit limit report.
  • Monitor room availability.
  • Prepares various daily activity reports including:
    • Arrivals and departures;
    • Revenue reports;
    • Food and beverage sales charge reports; and
    • Other income-producing department reports including closing report.
  • Coordinate guest requirements with other TDCC departments.
  • Perform other appropriate tasks assigned by the Front Office Manager.
MINIMUM QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES
  • Prior cash handling experience necessary.
  • High School graduate or G.E.D equivalent.
  • Ability to use basic math calculations (add, subtract, multiply, divide) and calculate percentages or commissions.  
  • Communicate effectively with the public and other employees.
  • Read, write, and speak English fluently.
  • Ensure that no employee will pose a direct threat to the health/safety of self or others.
The Amalgamated Transit Union - Training and Education Center (ATU-TEC)/Tommy Douglas Conference Center (TDCC) is an equal opportunity employer that makes decisions without regard to an applicant's race, color, religion, ancestry or national origin, sex, age, marital status, disability status, veteran status, genetic status, family responsibilities, sexual orientation, gender identity, or any other status protected by applicable law. In the event that you need a reasonable accommodation in the application or hiring process, please notify the person distributing or accepting this application.
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